{"id":8610,"date":"2026-08-10T09:57:56","date_gmt":"2026-08-10T09:57:56","guid":{"rendered":"https:\/\/nokobox.com\/index.php\/item\/udemy-it-service-management-itsm-full-course-with-certificate-2022-6\/"},"modified":"2026-08-10T09:57:56","modified_gmt":"2026-08-10T09:57:56","slug":"udemy-it-service-management-itsm-full-course-with-certificate-2022-6","status":"publish","type":"digital_item","link":"https:\/\/nokobox.com\/index.php\/item\/udemy-it-service-management-itsm-full-course-with-certificate-2022-6\/","title":{"rendered":"Udemy \u2013 IT Service Management (ITSM) Full Course with Certificate 2022-6"},"content":{"rendered":"<div class=\"w-post-elm post_content\">\n<h2 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Description<\/span><\/h2>\n<p dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"7:1-7:291\"><span style=\"vertical-align: inherit\">IT Service Management (ITSM) Full Course with Certificate. This course teaches you how to transform your IT team from reactive to providing excellent customer service using ServiceDesk Plus software. This software gives you complete visibility into IT issues and gives you central control over them to prevent business interruption.<\/span><\/p>\n<h3 dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"9:1-9:25\"><span style=\"vertical-align: inherit\">What you will learn:<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"11:1-20:0\">\n<li data-sourcepos=\"11:1-11:139\"><span style=\"vertical-align: inherit\">Incident Management: Complete incident lifecycle management using service level agreements (SLAs), built-in automations, and customizable workflows.<\/span><\/li>\n<li data-sourcepos=\"12:1-12:203\"><span style=\"vertical-align: inherit\">Asset Management and CMDB: Discover and maintain an accurate inventory of all IT assets in a single location. Draw CI relationship maps using a simple drag-and-drop interface to gain a holistic view of your IT infrastructure.<\/span><\/li>\n<li data-sourcepos=\"13:1-13:185\"><span style=\"vertical-align: inherit\">Service Catalog: Display a wide range of IT services offered, configure category-specific workflows, set approval processes, and define service level agreements to deliver outstanding service to end users.<\/span><\/li>\n<li data-sourcepos=\"14:1-14:110\"><span style=\"vertical-align: inherit\">Problem Management: Analyzing the root cause of incidents and providing temporary or permanent solutions to reduce recurring incidents.<\/span><\/li>\n<li data-sourcepos=\"15:1-15:211\"><span style=\"vertical-align: inherit\">Change Management: Configure separate workflows for different types of changes and execute them without impact or risk. Customize your change management process by defining change parameters such as change types, roles, stages, and templates.<\/span><\/li>\n<li data-sourcepos=\"16:1-16:136\"><span style=\"vertical-align: inherit\">Project Management: Better manage IT projects by dividing them into phases and tasks. Track resource usage using color Gantt charts.<\/span><\/li>\n<li data-sourcepos=\"17:1-17:19\"><span style=\"vertical-align: inherit\">Service Catalog<\/span><\/li>\n<li data-sourcepos=\"18:1-18:40\"><span style=\"vertical-align: inherit\">CMDB (Configuration Management Database)<\/span><\/li>\n<li data-sourcepos=\"19:1-20:0\"><span style=\"vertical-align: inherit\">ITSM solution with ITIL<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"21:1-21:32\"><span style=\"vertical-align: inherit\">Who is this course suitable for?<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"23:1-27:0\">\n<li data-sourcepos=\"23:1-23:24\"><span style=\"vertical-align: inherit\">IT Help Desk Managers<\/span><\/li>\n<li data-sourcepos=\"24:1-24:32\"><span style=\"vertical-align: inherit\">Senior IT Support Desk Experts<\/span><\/li>\n<li data-sourcepos=\"25:1-25:11\"><span style=\"vertical-align: inherit\">IT managers<\/span><\/li>\n<li data-sourcepos=\"26:1-27:0\"><span style=\"vertical-align: inherit\">IT consultants<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">IT Service Management (ITSM) Full Course with Certificate Course Details<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\">\n<li><span style=\"vertical-align: inherit\">Publisher:&nbsp; <\/span><a href=\"https:\/\/href.li\/?https:\/\/www.udemy.com\/course\/manageengine-servicedesk-plus-itsm\/?couponCode=LEARNNOWPLANSGB\" target=\"_blank\" rel=\"noopener\"><span style=\"vertical-align: inherit\">Udemy<\/span><\/a><\/li>\n<li><span style=\"vertical-align: inherit\">Instructor:&nbsp; <\/span><a class=\"ud-btn ud-btn-large ud-btn-link ud-heading-md ud-text-sm ud-instructor-links\" href=\"https:\/\/downloadlynet.ir\/tag\/mahmoud-elnady\/\" data-position=\"1\"><span class=\"ud-btn-label\"><span style=\"vertical-align: inherit\">Mahmoud Elnady<\/span><\/span><\/a><\/li>\n<li><span style=\"vertical-align: inherit\">Training level: Beginner to advanced<\/span><\/li>\n<li><span style=\"vertical-align: inherit\">Training duration: 1 hour and 7 minutes<\/span><\/li>\n<li><span style=\"vertical-align: inherit\">Number of lessons: 9<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Course syllabus in 2023\/4<\/span><\/h3>\n<h3 dir=\"ltr\" style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-962903 size-full\" src=\"https:\/\/downloadly.ir\/wp-content\/uploads\/2025\/02\/IT-Service-Management-ITSM-Full-Course-with-Certificate-1.png\" alt=\"IT Service Management (ITSM) Full Course with Certificate\" width=\"881\" height=\"319\"><\/h3>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">IT Service Management (ITSM) Full Course with Certificate Prerequisites<\/span><\/h3>\n<div class=\"ud-block-list-item ud-block-list-item-small ud-block-list-item-tight ud-block-list-item-neutral ud-text-sm\" dir=\"ltr\" style=\"text-align: left\">\n<ul>\n<li class=\"ud-block-list-item-content\" dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">No skills required<\/span><\/li>\n<\/ul>\n<\/div>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Course images<\/span><\/h3>\n<h3 dir=\"ltr\" style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-962904 size-full\" src=\"https:\/\/downloadly.ir\/wp-content\/uploads\/2025\/02\/IT-Service-Management-ITSM-Full-Course-with-Certificate.png\" alt=\"IT Service Management (ITSM) Full Course with Certificate\" width=\"844\" height=\"380\"><\/h3>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Sample course video<\/span><\/h3>\n<div style=\"width: 640px;\" class=\"wp-video\"><span class=\"mejs-offscreen\">Video Player<\/span><\/p>\n<div id=\"mep_0\" class=\"mejs-container mejs-container-keyboard-inactive wp-video-shortcode mejs-video\" tabindex=\"0\" role=\"application\" aria-label=\"Video Player\" style=\"width: 640px; height: 360px; min-width: 217px;\">\n<div class=\"mejs-inner\">\n<div class=\"mejs-mediaelement\"><mediaelementwrapper id=\"video-154393-1\"><video class=\"wp-video-shortcode\" id=\"video-154393-1_html5\" width=\"640\" height=\"360\" preload=\"metadata\" src=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/IT_Service_Management_ITSM_Full_Course_with_Certificate_Downloadly.ir.mp4?_=1\" style=\"width: 640px; height: 360px;\"><source type=\"video\/mp4\" src=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/IT_Service_Management_ITSM_Full_Course_with_Certificate_Downloadly.ir.mp4?_=1\"><a href=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/IT_Service_Management_ITSM_Full_Course_with_Certificate_Downloadly.ir.mp4?nocache=1786112710095\">https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/IT_Service_Management_ITSM_Full_Course_with_Certificate_Downloadly.ir.mp4<\/a><\/video><\/mediaelementwrapper><\/div>\n<div class=\"mejs-layers\">\n<div class=\"mejs-poster mejs-layer\" style=\"display: none; width: 100%; height: 100%;\"><\/div>\n<div class=\"mejs-overlay mejs-layer\" style=\"display: none; width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-loading\"><span class=\"mejs-overlay-loading-bg-img\"><\/span><\/div>\n<\/div>\n<div class=\"mejs-overlay mejs-layer\" style=\"display: none; width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-error\"><\/div>\n<\/div>\n<div class=\"mejs-overlay mejs-layer mejs-overlay-play\" style=\"width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-button\" role=\"button\" tabindex=\"0\" aria-label=\"Play\" aria-pressed=\"false\"><\/div>\n<\/div>\n<\/div>\n<div class=\"mejs-controls\">\n<div class=\"mejs-button mejs-playpause-button mejs-play\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Play\" aria-label=\"Play\" tabindex=\"0\"><\/button><\/div>\n<div class=\"mejs-time mejs-currenttime-container\" role=\"timer\" aria-live=\"off\"><span class=\"mejs-currenttime\">00:00<\/span><\/div>\n<div class=\"mejs-time-rail\"><span class=\"mejs-time-total mejs-time-slider\" role=\"slider\" tabindex=\"0\" aria-label=\"Time Slider\" aria-valuemin=\"0\" aria-valuemax=\"0\" aria-valuenow=\"0\" aria-valuetext=\"00:00\"><span class=\"mejs-time-buffering\" style=\"display: none;\"><\/span><span class=\"mejs-time-loaded\"><\/span><span class=\"mejs-time-current\"><\/span><span class=\"mejs-time-hovered no-hover\"><\/span><span class=\"mejs-time-handle\"><span class=\"mejs-time-handle-content\"><\/span><\/span><span class=\"mejs-time-float\"><span class=\"mejs-time-float-current\">00:00<\/span><span class=\"mejs-time-float-corner\"><\/span><\/span><\/span><\/div>\n<div class=\"mejs-time mejs-duration-container\"><span class=\"mejs-duration\">00:00<\/span><\/div>\n<div class=\"mejs-button mejs-volume-button mejs-mute\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Mute\" aria-label=\"Mute\" tabindex=\"0\"><\/button><a href=\"javascript:void(0);\" class=\"mejs-volume-slider\" aria-label=\"Volume Slider\" aria-valuemin=\"0\" aria-valuemax=\"100\" role=\"slider\" aria-orientation=\"vertical\"><span class=\"mejs-offscreen\">Use Up\/Down Arrow keys to increase or decrease volume.<\/span><\/p>\n<div class=\"mejs-volume-total\">\n<div class=\"mejs-volume-current\" style=\"bottom: 0px; height: 100%;\"><\/div>\n<div class=\"mejs-volume-handle\" style=\"bottom: 100%; margin-bottom: -3px;\"><\/div>\n<\/div>\n<p><\/a><\/div>\n<div class=\"mejs-button mejs-fullscreen-button\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Fullscreen\" aria-label=\"Fullscreen\" tabindex=\"0\"><\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div dir=\"ltr\" style=\"text-align: left\">\n<h3><span style=\"vertical-align: inherit\">Installation Guide<\/span><\/h3>\n<p><span style=\"vertical-align: inherit\">After Extract, view with your favorite player.<\/span><\/p>\n<p><span style=\"vertical-align: inherit\">Subtitles: None<\/span><\/p>\n<p><span style=\"vertical-align: inherit\">Quality: 720p<\/span><\/p>\n<\/div>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Download link<\/span><\/h3>\n<p dir=\"ltr\" style=\"text-align: left\"><a href=\"https:\/\/dl1.downloadly.ir\/Files\/Elearning\/Udemy_IT_Service_Management_ITSM_Full_Course_with_Certificate_2022-6_Downloadly.ir.rar?nocache=1786112709\"><span style=\"vertical-align: inherit\">Download file \u2013 511 MB<\/span><\/a><\/p>\n<p dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">File(s) password: www.downloadly.ir<\/span><\/p>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">File size<\/span><\/h3>\n<p dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">511 MB<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Description IT Service Management (ITSM) Full Course with Certificate. This course teaches you how to transform your IT team from reactive to providing excellen<\/p>\n","protected":false},"author":1,"template":"","dgi_category":[10458],"dgi_tag":[75767,75768,75769,75770,75771,75772],"class_list":["post-8610","digital_item","type-digital_item","status-publish","has-post-thumbnail","hentry","dgi_category-video-tutorials","dgi_tag-course-it-service-management-itsm-full-course-with-certificate","dgi_tag-download-course-it-service-management-itsm-full-course-with-certificate","dgi_tag-download-it-service-management-itsm-full-course-with-certificate","dgi_tag-free-download-it-service-management-itsm-full-course-with-certificate","dgi_tag-free-it-service-management-itsm-full-course-with-certificate","dgi_tag-mahmoud-elnady"],"_links":{"self":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item\/8610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item"}],"about":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/types\/digital_item"}],"author":[{"embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item\/8610\/revisions"}],"wp:attachment":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/media?parent=8610"}],"wp:term":[{"taxonomy":"dgi_category","embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/dgi_category?post=8610"},{"taxonomy":"dgi_tag","embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/dgi_tag?post=8610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}