{"id":7340,"date":"2026-08-10T09:43:06","date_gmt":"2026-08-10T09:43:06","guid":{"rendered":"https:\/\/nokobox.com\/index.php\/item\/linkedin-it-service-management-iso20000-2024-11\/"},"modified":"2026-08-10T09:43:06","modified_gmt":"2026-08-10T09:43:06","slug":"linkedin-it-service-management-iso20000-2024-11","status":"publish","type":"digital_item","link":"https:\/\/nokobox.com\/index.php\/item\/linkedin-it-service-management-iso20000-2024-11\/","title":{"rendered":"LinkedIn \u2013 IT Service Management: ISO20000 2024-11"},"content":{"rendered":"<div class=\"w-post-elm post_content\">\n<h2 style=\"text-align: left\"><span style=\"vertical-align: inherit\">Description<\/span><\/h2>\n<div id=\"chat-history\" class=\"chat-history-scroll-container ng-tns-c2537533752-2\" style=\"text-align: left\">\n<div id=\"c8e0407409249800\" class=\"conversation-container ng-tns-c2537533752-2 message-actions-hover-boundary response-optimization ng-star-inserted\">\n<div class=\"response-container ng-tns-c2001758256-47 response-optimization is-mobile ng-star-inserted response-container-has-multiple-responses\">\n<div class=\"presented-response-container ng-tns-c2001758256-47\">\n<div class=\"response-container-content ng-tns-c2001758256-47\">\n<div class=\"response-content ng-tns-c2001758256-47\">\n<div class=\"markdown markdown-main-panel tutor-markdown-rendering response-optimization stronger\">\n<p data-sourcepos=\"5:1-5:511\"><span style=\"vertical-align: inherit\">IT Service Management course: ISO20000. This training course will help you get to know the basic concepts and main components of the ISO\/IEC 20000 international standard. This standard is the first international standard for information technology service management developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). In this course, Susan Van Hove introduces the core concepts of IT service management, reviews important terminology, studies service delivery processes, and examines communication, troubleshooting, and control processes.<\/span><\/p>\n<p data-sourcepos=\"9:1-9:423\"><span style=\"vertical-align: inherit\">&nbsp;In today\u2019s world, where information technology plays a very important role in businesses, the correct and effective management of information technology services is of great importance. The ISO\/IEC 20000 standard provides a comprehensive framework for providing high-quality IT services that meet the needs of businesses. By completing this course, you can acquire the necessary knowledge and skills to implement and improve IT service management systems in your organization.<\/span><\/p>\n<h3 data-sourcepos=\"11:1-11:25\"><span style=\"vertical-align: inherit\">What you will learn:<\/span><\/h3>\n<ul data-sourcepos=\"13:1-18:0\">\n<li data-sourcepos=\"13:1-13:48\"><span style=\"vertical-align: inherit\">Basic concepts and principles of information technology service management<\/span><\/li>\n<li data-sourcepos=\"14:1-14:36\"><span style=\"vertical-align: inherit\">The main components of the ISO\/IEC 20000 standard<\/span><\/li>\n<li data-sourcepos=\"15:1-15:52\"><span style=\"vertical-align: inherit\">Key terms in the field of information technology service management<\/span><\/li>\n<li data-sourcepos=\"16:1-16:39\"><span style=\"vertical-align: inherit\">Service delivery, design and transfer processes<\/span><\/li>\n<li data-sourcepos=\"17:1-18:0\"><span style=\"vertical-align: inherit\">Communication, problem-solving, and control processes in IT service management<\/span><\/li>\n<\/ul>\n<h3 data-sourcepos=\"19:1-19:33\"><span style=\"vertical-align: inherit\">This course is suitable for people who:<\/span><\/h3>\n<ul data-sourcepos=\"21:1-25:0\">\n<li data-sourcepos=\"21:1-21:79\"><span style=\"vertical-align: inherit\">They work in the field of information technology and seek to improve the quality of their services.<\/span><\/li>\n<li data-sourcepos=\"22:1-22:93\"><span style=\"vertical-align: inherit\">They are responsible for designing, implementing or managing IT service management systems.<\/span><\/li>\n<li data-sourcepos=\"23:1-23:77\"><span style=\"vertical-align: inherit\">They want to get acquainted with the international standards of information technology service management.<\/span><\/li>\n<li data-sourcepos=\"24:1-25:0\"><span style=\"vertical-align: inherit\">Seeking to increase their knowledge and skills in the field of information technology service management.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3 style=\"text-align: left\"><span style=\"vertical-align: inherit\">Course details<\/span><\/h3>\n<ul style=\"text-align: left\">\n<li><span style=\"vertical-align: inherit\">Publisher: <\/span><a href=\"https:\/\/href.li\/?https:\/\/www.linkedin.com\/learning\/it-service-management-iso20000\" target=\"_blank\" rel=\"noopener\"><span style=\"vertical-align: inherit\">LinkedIn<\/span><\/a><\/li>\n<li><span style=\"vertical-align: inherit\">Lecturer: <\/span><a href=\"https:\/\/downloadlynet.ir\/tag\/suzanne-van-hove\/\"><span style=\"vertical-align: inherit\">Suzanne Van Hove<\/span><\/a><\/li>\n<li><span style=\"vertical-align: inherit\">Training level: beginner to advanced<\/span><\/li>\n<li><span style=\"vertical-align: inherit\">Training duration: 4 hours and 52 minutes<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: left\"><span style=\"vertical-align: inherit\">Course headings<\/span><\/h3>\n<p style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-947711 size-full\" src=\"https:\/\/downloadly.ir\/wp-content\/uploads\/2024\/12\/IT-Service-Management-ISO200001.png\" alt=\"IT Service Management: ISO20000\" width=\"400\" height=\"139\"><\/p>\n<h3 style=\"text-align: left\"><span style=\"vertical-align: inherit\">IT Service Management course images: ISO20000<\/span><\/h3>\n<p style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-947712 size-full\" src=\"https:\/\/downloadly.ir\/wp-content\/uploads\/2024\/12\/IT-Service-Management-ISO200003.png\" alt=\"IT Service Management: ISO20000\" width=\"860\" height=\"194\"><\/p>\n<h3 style=\"text-align: left\"><span style=\"vertical-align: inherit\">Sample video of the course<\/span><\/h3>\n<div style=\"width: 640px;\" class=\"wp-video\"><span class=\"mejs-offscreen\">Video Player<\/span><\/p>\n<div id=\"mep_0\" class=\"mejs-container mejs-container-keyboard-inactive wp-video-shortcode mejs-video\" tabindex=\"0\" role=\"application\" aria-label=\"Video Player\" style=\"width: 640px; height: 360px; min-width: 217px;\">\n<div class=\"mejs-inner\">\n<div class=\"mejs-mediaelement\"><mediaelementwrapper id=\"video-147702-1\"><video class=\"wp-video-shortcode\" id=\"video-147702-1_html5\" width=\"640\" height=\"360\" preload=\"metadata\" src=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/IT_Service_Management_ISO20000_Downloadly.ir.mp4?_=1\" style=\"width: 640px; height: 360px;\"><source type=\"video\/mp4\" src=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/IT_Service_Management_ISO20000_Downloadly.ir.mp4?_=1\"><a href=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/IT_Service_Management_ISO20000_Downloadly.ir.mp4?nocache=1786109489232\">https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/IT_Service_Management_ISO20000_Downloadly.ir.mp4<\/a><\/video><\/mediaelementwrapper><\/div>\n<div class=\"mejs-layers\">\n<div class=\"mejs-poster mejs-layer\" style=\"display: none; width: 100%; height: 100%;\"><\/div>\n<div class=\"mejs-overlay mejs-layer\" style=\"display: none; width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-loading\"><span class=\"mejs-overlay-loading-bg-img\"><\/span><\/div>\n<\/div>\n<div class=\"mejs-overlay mejs-layer\" style=\"display: none; width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-error\"><\/div>\n<\/div>\n<div class=\"mejs-overlay mejs-layer mejs-overlay-play\" style=\"width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-button\" role=\"button\" tabindex=\"0\" aria-label=\"Play\" aria-pressed=\"false\"><\/div>\n<\/div>\n<\/div>\n<div class=\"mejs-controls\">\n<div class=\"mejs-button mejs-playpause-button mejs-play\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Play\" aria-label=\"Play\" tabindex=\"0\"><\/button><\/div>\n<div class=\"mejs-time mejs-currenttime-container\" role=\"timer\" aria-live=\"off\"><span class=\"mejs-currenttime\">00:00<\/span><\/div>\n<div class=\"mejs-time-rail\"><span class=\"mejs-time-total mejs-time-slider\" role=\"slider\" tabindex=\"0\" aria-label=\"Time Slider\" aria-valuemin=\"0\" aria-valuemax=\"0\" aria-valuenow=\"0\" aria-valuetext=\"00:00\"><span class=\"mejs-time-buffering\" style=\"display: none;\"><\/span><span class=\"mejs-time-loaded\"><\/span><span class=\"mejs-time-current\"><\/span><span class=\"mejs-time-hovered no-hover\"><\/span><span class=\"mejs-time-handle\"><span class=\"mejs-time-handle-content\"><\/span><\/span><span class=\"mejs-time-float\"><span class=\"mejs-time-float-current\">00:00<\/span><span class=\"mejs-time-float-corner\"><\/span><\/span><\/span><\/div>\n<div class=\"mejs-time mejs-duration-container\"><span class=\"mejs-duration\">00:00<\/span><\/div>\n<div class=\"mejs-button mejs-volume-button mejs-mute\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Mute\" aria-label=\"Mute\" tabindex=\"0\"><\/button><a href=\"javascript:void(0);\" class=\"mejs-volume-slider\" aria-label=\"Volume Slider\" aria-valuemin=\"0\" aria-valuemax=\"100\" role=\"slider\" aria-orientation=\"vertical\"><span class=\"mejs-offscreen\">Use Up\/Down Arrow keys to increase or decrease volume.<\/span><\/p>\n<div class=\"mejs-volume-total\">\n<div class=\"mejs-volume-current\" style=\"bottom: 0px; height: 100%;\"><\/div>\n<div class=\"mejs-volume-handle\" style=\"bottom: 100%; margin-bottom: -3px;\"><\/div>\n<\/div>\n<p><\/a><\/div>\n<div class=\"mejs-button mejs-fullscreen-button\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Fullscreen\" aria-label=\"Fullscreen\" tabindex=\"0\"><\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: left\">\n<h3><span style=\"vertical-align: inherit\">Installation guide<\/span><\/h3>\n<p><span style=\"vertical-align: inherit\">After Extract, view with your favorite Player.<\/span><\/p>\n<p><span style=\"vertical-align: inherit\">Subtitle: English<\/span><\/p>\n<p><span style=\"vertical-align: inherit\">Quality: 720p<\/span><\/p>\n<\/div>\n<h3 style=\"text-align: left\"><span style=\"vertical-align: inherit\">download link<\/span><\/h3>\n<p style=\"text-align: left\"><a href=\"https:\/\/dl2.downloadly.ir\/Files\/Elearning\/LinkedIn_IT_Service_Management_ISO20000_2024-11_Downloadly.ir.rar?nocache=1786109486\"><span style=\"vertical-align: inherit\">Download file \u2013 987 MB<\/span><\/a><\/p>\n<p style=\"text-align: left\"><span style=\"vertical-align: inherit\">File(s) password: www.downloadly.ir<\/span><\/p>\n<h3 style=\"text-align: left\"><span style=\"vertical-align: inherit\">File size<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"vertical-align: inherit\">987 MB<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Description IT Service Management course: ISO20000. This training course will help you get to know the basic concepts and main components of the ISO\/IEC 20000 i<\/p>\n","protected":false},"author":1,"template":"","dgi_category":[10458],"dgi_tag":[67339,67340,67341,67342,67343,67344],"class_list":["post-7340","digital_item","type-digital_item","status-publish","has-post-thumbnail","hentry","dgi_category-video-tutorials","dgi_tag-course-it-service-management-iso20000","dgi_tag-download-course-it-service-management-iso20000","dgi_tag-download-it-service-management-iso20000","dgi_tag-free-download-it-service-management-iso20000","dgi_tag-free-it-service-management-iso20000","dgi_tag-suzanne-van-hove"],"_links":{"self":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item\/7340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item"}],"about":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/types\/digital_item"}],"author":[{"embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item\/7340\/revisions"}],"wp:attachment":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/media?parent=7340"}],"wp:term":[{"taxonomy":"dgi_category","embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/dgi_category?post=7340"},{"taxonomy":"dgi_tag","embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/dgi_tag?post=7340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}