{"id":6285,"date":"2026-08-10T09:31:44","date_gmt":"2026-08-10T09:31:44","guid":{"rendered":"https:\/\/nokobox.com\/index.php\/item\/udemy-unlock-servicenow-customer-service-management-cis-csm-tips-2024-9\/"},"modified":"2026-08-10T09:31:44","modified_gmt":"2026-08-10T09:31:44","slug":"udemy-unlock-servicenow-customer-service-management-cis-csm-tips-2024-9","status":"publish","type":"digital_item","link":"https:\/\/nokobox.com\/index.php\/item\/udemy-unlock-servicenow-customer-service-management-cis-csm-tips-2024-9\/","title":{"rendered":"Udemy \u2013 Unlock ServiceNow Customer Service Management (CIS-CSM) Tips 2024-9"},"content":{"rendered":"<div class=\"w-post-elm post_content\">\n<h2 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Description<\/span><\/h2>\n<p dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"9:1-9:546\"><span style=\"vertical-align: inherit\">Unlock ServiceNow Customer Service Management (CIS-CSM) Tips course. This comprehensive course focuses on Customer Service Management with ServiceNow (CSM) and provides participants with the knowledge and skills necessary to master one of the most powerful customer service tools in the industry. During this course, learners will thoroughly explore the basics of CSM and explore how it can improve the customer experience and transform customer service operations for modern businesses. At the end of this course, participants will have acquired the skills necessary to implement, manage, and optimize ServiceNow CSM, becoming a valuable asset to any customer service organization.<\/span><\/p>\n<h3 dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"11:1-11:33\"><span style=\"vertical-align: inherit\">What you will learn in the course:<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"13:1-24:0\">\n<li data-sourcepos=\"13:1-13:60\"><span style=\"vertical-align: inherit\">Understand the key concepts, importance of CSM and its impact on modern businesses<\/span><\/li>\n<li data-sourcepos=\"14:1-14:70\"><span style=\"vertical-align: inherit\">Learn about the architecture, core features, and components of the ServiceNow platform<\/span><\/li>\n<li data-sourcepos=\"15:1-15:97\"><span style=\"vertical-align: inherit\">Learn about the different roles in CSM, including implementation specialists, and best practices for assigning responsibilities<\/span><\/li>\n<li data-sourcepos=\"16:1-16:89\"><span style=\"vertical-align: inherit\">Mastering the life cycle of an item, account and contact management and how to allocate and route tasks effectively<\/span><\/li>\n<li data-sourcepos=\"17:1-17:88\"><span style=\"vertical-align: inherit\">Learn to configure and manage SLAs to ensure service delivery meets business expectations<\/span><\/li>\n<li data-sourcepos=\"18:1-18:87\"><span style=\"vertical-align: inherit\">Review CSM portal, knowledge management and integration with other applications to improve customer service<\/span><\/li>\n<li data-sourcepos=\"19:1-19:93\"><span style=\"vertical-align: inherit\">Discover how to automate workflows, use business rules and apply predictive intelligence to improve service<\/span><\/li>\n<li data-sourcepos=\"20:1-20:75\"><span style=\"vertical-align: inherit\">Understanding security considerations and how CSM can help meet compliance and regulatory requirements<\/span><\/li>\n<li data-sourcepos=\"21:1-21:99\"><span style=\"vertical-align: inherit\">Learn to create custom reports, dashboards and monitor key performance metrics to improve customer service<\/span><\/li>\n<li data-sourcepos=\"22:1-22:82\"><span style=\"vertical-align: inherit\">Acquire best practices for CSM implementation, customer onboarding and continuous improvement post-implementation<\/span><\/li>\n<li data-sourcepos=\"23:1-24:0\"><span style=\"vertical-align: inherit\">and many other things<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"25:1-25:31\"><span style=\"vertical-align: inherit\">This course is suitable for people who:<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\" data-sourcepos=\"27:1-35:0\">\n<li data-sourcepos=\"27:1-27:128\"><span style=\"vertical-align: inherit\">ServiceNow Professionals: People who want to increase their expertise in the ServiceNow platform, especially in Customer Service Management (CSM).<\/span><\/li>\n<li data-sourcepos=\"28:1-28:102\"><span style=\"vertical-align: inherit\">CSM Implementation Specialists: Professionals responsible for implementing and managing ServiceNow CSM in organizations.<\/span><\/li>\n<li data-sourcepos=\"29:1-29:128\"><span style=\"vertical-align: inherit\">Customer Service Managers: Managers looking to optimize their customer service processes using ServiceNow CSM solutions.<\/span><\/li>\n<li data-sourcepos=\"30:1-30:134\"><span style=\"vertical-align: inherit\">IT and Business Consultants: Consultants looking to expand their services by understanding how to integrate and optimize CSM in client organizations.<\/span><\/li>\n<li data-sourcepos=\"31:1-31:151\"><span style=\"vertical-align: inherit\">Project Managers: Individuals who lead CSM projects and want to ensure that implementation is successful and aligned with business goals.<\/span><\/li>\n<li data-sourcepos=\"32:1-32:117\"><span style=\"vertical-align: inherit\">Prospective CSM Professionals: People looking to build a career in Customer Service Management or ServiceNow with a CSM focus.<\/span><\/li>\n<li data-sourcepos=\"33:1-33:182\"><span style=\"vertical-align: inherit\">IT Professionals and System Administrators: Technical professionals who manage customer service processes and want to learn how to automate and streamline operations through ServiceNow CSM.<\/span><\/li>\n<li data-sourcepos=\"34:1-35:0\"><span style=\"vertical-align: inherit\">This course is suitable for beginners in CSM as well as professionals looking to upgrade their skills and career opportunities in this growing field.<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Details of Unlock ServiceNow Customer Service Management (CIS-CSM) Tips course<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\">\n<li><span style=\"vertical-align: inherit\">Publisher:&nbsp; <\/span><a href=\"https:\/\/href.li\/?https:\/\/www.udemy.com\/course\/unlock-servicenow-customer-service-management-cis-csm-tips\/?couponCode=LEARNNOWPLANS\" target=\"_blank\" rel=\"noopener\"><span style=\"vertical-align: inherit\">Udemy<\/span><\/a><\/li>\n<li><span style=\"vertical-align: inherit\">Lecturer:&nbsp; <\/span><a class=\"ud-btn ud-btn-large ud-btn-link ud-heading-md ud-text-sm ud-instructor-links\" href=\"https:\/\/downloadlynet.ir\/tag\/muhammad-muheeb\/\" data-position=\"1\"><span class=\"ud-btn-label\"><span style=\"vertical-align: inherit\">Muhammad Muheeb<\/span><\/span><\/a><\/li>\n<li><span style=\"vertical-align: inherit\">Training level: beginner to advanced<\/span><\/li>\n<li><span style=\"vertical-align: inherit\">Training duration: 1 hour and 50 minutes<\/span><\/li>\n<li><span style=\"vertical-align: inherit\">Number of courses: 26<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Course headings<\/span><\/h3>\n<h3 dir=\"ltr\" style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-935268 size-full\" src=\"https:\/\/downloadly.ir\/wp-content\/uploads\/2024\/10\/Unlock-ServiceNow-Customer-Service-Management-CIS-CSM-Tips-1.jpg\" alt=\"Unlock ServiceNow Customer Service Management (CIS-CSM) Tips\" width=\"884\" height=\"593\"><\/h3>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Unlock ServiceNow Customer Service Management (CIS-CSM) Tips course prerequisites<\/span><\/h3>\n<div class=\"ud-block-list-item ud-block-list-item-small ud-block-list-item-tight ud-block-list-item-neutral ud-text-sm\" dir=\"ltr\" style=\"text-align: left\">\n<ul>\n<li class=\"ud-block-list-item-content\" dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Willingness or Interest to learn about ServiceNow CSM and Preparation for the CIS-CSM Exam.<\/span><\/li>\n<\/ul>\n<\/div>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Course images<\/span><\/h3>\n<h3 dir=\"ltr\" style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-935269 size-full\" src=\"https:\/\/downloadly.ir\/wp-content\/uploads\/2024\/10\/Unlock-ServiceNow-Customer-Service-Management-CIS-CSM-Tips.jpg\" alt=\"Unlock ServiceNow Customer Service Management (CIS-CSM) Tips\" width=\"925\" height=\"442\"><\/h3>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">Sample video of the course<\/span><\/h3>\n<div style=\"width: 640px;\" class=\"wp-video\"><span class=\"mejs-offscreen\">Video Player<\/span><\/p>\n<div id=\"mep_0\" class=\"mejs-container mejs-container-keyboard-inactive wp-video-shortcode mejs-video\" tabindex=\"0\" role=\"application\" aria-label=\"Video Player\" style=\"width: 640px; height: 360px; min-width: 217px;\">\n<div class=\"mejs-inner\">\n<div class=\"mejs-mediaelement\"><mediaelementwrapper id=\"video-142611-1\"><video class=\"wp-video-shortcode\" id=\"video-142611-1_html5\" width=\"640\" height=\"360\" preload=\"metadata\" src=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/Unlock_ServiceNow_Customer_Service_Management_CIS-CSM_Tips_Downloadly.ir.mp4?_=1\" style=\"width: 640px; height: 360px;\"><source type=\"video\/mp4\" src=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/Unlock_ServiceNow_Customer_Service_Management_CIS-CSM_Tips_Downloadly.ir.mp4?_=1\"><a href=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/Unlock_ServiceNow_Customer_Service_Management_CIS-CSM_Tips_Downloadly.ir.mp4?nocache=1786106709054\">https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/Unlock_ServiceNow_Customer_Service_Management_CIS-CSM_Tips_Downloadly.ir.mp4<\/a><\/video><\/mediaelementwrapper><\/div>\n<div class=\"mejs-layers\">\n<div class=\"mejs-poster mejs-layer\" style=\"display: none; width: 100%; height: 100%;\"><\/div>\n<div class=\"mejs-overlay mejs-layer\" style=\"display: none; width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-loading\"><span class=\"mejs-overlay-loading-bg-img\"><\/span><\/div>\n<\/div>\n<div class=\"mejs-overlay mejs-layer\" style=\"display: none; width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-error\"><\/div>\n<\/div>\n<div class=\"mejs-overlay mejs-layer mejs-overlay-play\" style=\"width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-button\" role=\"button\" tabindex=\"0\" aria-label=\"Play\" aria-pressed=\"false\"><\/div>\n<\/div>\n<\/div>\n<div class=\"mejs-controls\">\n<div class=\"mejs-button mejs-playpause-button mejs-play\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Play\" aria-label=\"Play\" tabindex=\"0\"><\/button><\/div>\n<div class=\"mejs-time mejs-currenttime-container\" role=\"timer\" aria-live=\"off\"><span class=\"mejs-currenttime\">00:00<\/span><\/div>\n<div class=\"mejs-time-rail\"><span class=\"mejs-time-total mejs-time-slider\" role=\"slider\" tabindex=\"0\" aria-label=\"Time Slider\" aria-valuemin=\"0\" aria-valuemax=\"0\" aria-valuenow=\"0\" aria-valuetext=\"00:00\"><span class=\"mejs-time-buffering\" style=\"display: none;\"><\/span><span class=\"mejs-time-loaded\"><\/span><span class=\"mejs-time-current\"><\/span><span class=\"mejs-time-hovered no-hover\"><\/span><span class=\"mejs-time-handle\"><span class=\"mejs-time-handle-content\"><\/span><\/span><span class=\"mejs-time-float\"><span class=\"mejs-time-float-current\">00:00<\/span><span class=\"mejs-time-float-corner\"><\/span><\/span><\/span><\/div>\n<div class=\"mejs-time mejs-duration-container\"><span class=\"mejs-duration\">00:00<\/span><\/div>\n<div class=\"mejs-button mejs-volume-button mejs-mute\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Mute\" aria-label=\"Mute\" tabindex=\"0\"><\/button><a href=\"javascript:void(0);\" class=\"mejs-volume-slider\" aria-label=\"Volume Slider\" aria-valuemin=\"0\" aria-valuemax=\"100\" role=\"slider\" aria-orientation=\"vertical\"><span class=\"mejs-offscreen\">Use Up\/Down Arrow keys to increase or decrease volume.<\/span><\/p>\n<div class=\"mejs-volume-total\">\n<div class=\"mejs-volume-current\" style=\"bottom: 0px; height: 100%;\"><\/div>\n<div class=\"mejs-volume-handle\" style=\"bottom: 100%; margin-bottom: -3px;\"><\/div>\n<\/div>\n<p><\/a><\/div>\n<div class=\"mejs-button mejs-fullscreen-button\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Fullscreen\" aria-label=\"Fullscreen\" tabindex=\"0\"><\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div dir=\"ltr\" style=\"text-align: left\">\n<h3><span style=\"vertical-align: inherit\">Installation guide<\/span><\/h3>\n<p><span style=\"vertical-align: inherit\">After Extract, view with your favorite Player.<\/span><\/p>\n<p><span style=\"vertical-align: inherit\">Subtitle: None<\/span><\/p>\n<p><span style=\"vertical-align: inherit\">Quality: 1080p<\/span><\/p>\n<\/div>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">download link<\/span><\/h3>\n<p dir=\"ltr\" style=\"text-align: left\"><a href=\"https:\/\/dl2.downloadly.ir\/Files\/Elearning\/Udemy_Unlock_ServiceNow_Customer_Service_Management_CIS-CSM_Tips_2024-9.part1_Downloadly.ir.rar?nocache=1786106708\"><span style=\"vertical-align: inherit\">Download part 1 \u2013 1 GB<\/span><\/a><\/p>\n<p dir=\"ltr\" style=\"text-align: left\"><a href=\"https:\/\/dl2.downloadly.ir\/Files\/Elearning\/Udemy_Unlock_ServiceNow_Customer_Service_Management_CIS-CSM_Tips_2024-9.part2_Downloadly.ir.rar?nocache=1786106708\"><span style=\"vertical-align: inherit\">Download part 2 \u2013 41 MB<\/span><\/a><\/p>\n<p dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">File(s) password: www.downloadly.ir<\/span><\/p>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">File size<\/span><\/h3>\n<p dir=\"ltr\" style=\"text-align: left\"><span style=\"vertical-align: inherit\">1.04 GB<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Description Unlock ServiceNow Customer Service Management (CIS-CSM) Tips course. This comprehensive course focuses on Customer Service Management with ServiceNo<\/p>\n","protected":false},"author":1,"template":"","dgi_category":[10458],"dgi_tag":[60066,60067,60068,60069,60070,49508],"class_list":["post-6285","digital_item","type-digital_item","status-publish","has-post-thumbnail","hentry","dgi_category-video-tutorials","dgi_tag-course-unlock-servicenow-customer-service-management-cis-csm-tips","dgi_tag-download-course-unlock-servicenow-customer-service-management-cis-csm-tips","dgi_tag-download-unlock-servicenow-customer-service-management-cis-csm-tips","dgi_tag-free-download-unlock-servicenow-customer-service-management-cis-csm-tips","dgi_tag-free-unlock-servicenow-customer-service-management-cis-csm-tips","dgi_tag-muhammad-muheeb"],"_links":{"self":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item\/6285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item"}],"about":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/types\/digital_item"}],"author":[{"embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item\/6285\/revisions"}],"wp:attachment":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/media?parent=6285"}],"wp:term":[{"taxonomy":"dgi_category","embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/dgi_category?post=6285"},{"taxonomy":"dgi_tag","embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/dgi_tag?post=6285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}