{"id":12329,"date":"2026-08-10T10:44:12","date_gmt":"2026-08-10T10:44:12","guid":{"rendered":"https:\/\/nokobox.com\/index.php\/item\/oreilly-generative-ai-for-customer-service-professionals-2025-8\/"},"modified":"2026-08-10T10:44:12","modified_gmt":"2026-08-10T10:44:12","slug":"oreilly-generative-ai-for-customer-service-professionals-2025-8","status":"publish","type":"digital_item","link":"https:\/\/nokobox.com\/index.php\/item\/oreilly-generative-ai-for-customer-service-professionals-2025-8\/","title":{"rendered":"Oreilly \u2013 Generative AI for Customer Service Professionals 2025-8"},"content":{"rendered":"<div class=\"w-post-elm post_content\">\n<h2 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">Description<\/span><\/h2>\n<p dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">Generative AI for Customer Service Professionals. This course is a practical guide for customer service professionals to use generative AI in their daily work. Artificial intelligence is transforming the way we work, and this course aims to bridge the gap between technical knowledge and practical application, teaching customer service representatives the necessary skills. The course content focuses on increasing productivity, improving customer engagement, and optimizing processes without the need for a technical background. The training approach is presented in a step-by-step manner with concrete examples of commands, workflows, and outputs to enable a practical understanding of the tools. The lessons are designed in a modular and interactive way so that participants can follow the exercises and implement the techniques in their workplace right away. Using clear illustrations, simple instructions, and an emphasis on practical cases, this course ensures not only the transfer of concepts, but also the confidence to use AI tools in real-world situations. Examples of syntax engineering in large language models such as ChatGPT, Gemini, and Cloud are also presented.<\/span><\/p>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">What you will learn<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\">\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Use AI for summarization: You gain the ability to summarize long texts and conversations with AI.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Data Analysis: You will learn how to use artificial intelligence to analyze customer feedback trends or extract insights from survey data.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Creative writing: You can produce personalized responses, engaging content for social media, or custom email templates.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Training support: You will learn how to create test scenarios or scripts to improve the skills of new team members.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Managing Sensitive Conversations with Artificial Intelligence: You will learn the necessary strategies for managing sensitive conversations with the help of artificial intelligence.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Increase collaboration and efficiency: You will gain skills to improve team collaboration and efficiency using AI tools.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Ensuring ethical and responsible use: You understand the principles of ethical and responsible use of artificial intelligence.<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">This course is suitable for people who:<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\">\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Customer service representatives: Professionals who handle customer requests, complaints, and questions via email, chat, or social media.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Service Desk Agents: Individuals who provide IT or technical support to customers or internal employees.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Frontline Workers: Employees in retail, hospitality, healthcare, or other customer-facing roles who interact face-to-face with customers.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Call Center Representatives: Representatives who handle a high volume of customer calls for questions, support, or sales.<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Support Specialists: Team members who help customers with specific product or service concerns.<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">Course details<\/span><\/h3>\n<ul dir=\"ltr\" style=\"text-align: left\">\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Publisher:&nbsp; <\/span><a href=\"https:\/\/href.li\/?https:\/\/www.oreilly.com\/videos\/generative-ai-for\/9780135466605\/\" target=\"_blank\" rel=\"noopener\"><span dir=\"auto\" style=\"vertical-align: inherit\">Oreilly<\/span><\/a><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Instructor: <\/span><a href=\"https:\/\/downloadlynet.ir\/tag\/di-le\/\"><span dir=\"auto\" style=\"vertical-align: inherit\">Di Le<\/span><\/a><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Education level: Intermediate<\/span><\/li>\n<li><span dir=\"auto\" style=\"vertical-align: inherit\">Training duration: 1 hour and 50 minutes<\/span><\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">Course headings<\/span><\/h3>\n<p dir=\"ltr\" style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1008664 size-full\" src=\"https:\/\/downloadly.ir\/wp-content\/uploads\/2025\/09\/Generative-AI-for-Customer-Service-Professionals-1.png\" alt=\"Generative AI for Customer Service Professionals\" width=\"275\" height=\"739\"><\/p>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">Images of the Generative AI for Customer Service Professionals course<\/span><\/h3>\n<p dir=\"ltr\" style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1008665 size-full\" src=\"https:\/\/downloadly.ir\/wp-content\/uploads\/2025\/09\/Generative-AI-for-Customer-Service-Professionals.png\" alt=\"Generative AI for Customer Service Professionals\" width=\"1229\" height=\"456\"><\/p>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">Sample course video<\/span><\/h3>\n<div style=\"width: 640px;\" class=\"wp-video\"><span class=\"mejs-offscreen\">Video Player<\/span><\/p>\n<div id=\"mep_0\" class=\"mejs-container mejs-container-keyboard-inactive wp-video-shortcode mejs-video\" tabindex=\"0\" role=\"application\" aria-label=\"Video Player\" style=\"width: 640px; height: 360px; min-width: 217px;\">\n<div class=\"mejs-inner\">\n<div class=\"mejs-mediaelement\"><mediaelementwrapper id=\"video-176973-1\"><video class=\"wp-video-shortcode\" id=\"video-176973-1_html5\" width=\"640\" height=\"360\" preload=\"metadata\" src=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/Generative_AI_for_Customer_Service_Professionals_Downloadly.ir.mp4?_=1\" style=\"width: 640px; height: 360px;\"><source type=\"video\/mp4\" src=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/Generative_AI_for_Customer_Service_Professionals_Downloadly.ir.mp4?_=1\"><a href=\"https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/Generative_AI_for_Customer_Service_Professionals_Downloadly.ir.mp4?nocache=1786172226870\">https:\/\/dl.downloadly.ir\/Files\/Elearning\/Sample\/Generative_AI_for_Customer_Service_Professionals_Downloadly.ir.mp4<\/a><\/video><\/mediaelementwrapper><\/div>\n<div class=\"mejs-layers\">\n<div class=\"mejs-poster mejs-layer\" style=\"display: none; width: 100%; height: 100%;\"><\/div>\n<div class=\"mejs-overlay mejs-layer\" style=\"display: none; width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-loading\"><span class=\"mejs-overlay-loading-bg-img\"><\/span><\/div>\n<\/div>\n<div class=\"mejs-overlay mejs-layer\" style=\"display: none; width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-error\"><\/div>\n<\/div>\n<div class=\"mejs-overlay mejs-layer mejs-overlay-play\" style=\"width: 100%; height: 100%;\">\n<div class=\"mejs-overlay-button\" role=\"button\" tabindex=\"0\" aria-label=\"Play\" aria-pressed=\"false\"><\/div>\n<\/div>\n<\/div>\n<div class=\"mejs-controls\">\n<div class=\"mejs-button mejs-playpause-button mejs-play\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Play\" aria-label=\"Play\" tabindex=\"0\"><\/button><\/div>\n<div class=\"mejs-time mejs-currenttime-container\" role=\"timer\" aria-live=\"off\"><span class=\"mejs-currenttime\">00:00<\/span><\/div>\n<div class=\"mejs-time-rail\"><span class=\"mejs-time-total mejs-time-slider\" role=\"slider\" tabindex=\"0\" aria-label=\"Time Slider\" aria-valuemin=\"0\" aria-valuemax=\"0\" aria-valuenow=\"0\" aria-valuetext=\"00:00\"><span class=\"mejs-time-buffering\" style=\"display: none;\"><\/span><span class=\"mejs-time-loaded\"><\/span><span class=\"mejs-time-current\"><\/span><span class=\"mejs-time-hovered no-hover\"><\/span><span class=\"mejs-time-handle\"><span class=\"mejs-time-handle-content\"><\/span><\/span><span class=\"mejs-time-float\"><span class=\"mejs-time-float-current\">00:00<\/span><span class=\"mejs-time-float-corner\"><\/span><\/span><\/span><\/div>\n<div class=\"mejs-time mejs-duration-container\"><span class=\"mejs-duration\">00:00<\/span><\/div>\n<div class=\"mejs-button mejs-volume-button mejs-mute\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Mute\" aria-label=\"Mute\" tabindex=\"0\"><\/button><a href=\"javascript:void(0);\" class=\"mejs-volume-slider\" aria-label=\"Volume Slider\" aria-valuemin=\"0\" aria-valuemax=\"100\" role=\"slider\" aria-orientation=\"vertical\"><span class=\"mejs-offscreen\">Use Up\/Down Arrow keys to increase or decrease volume.<\/span><\/p>\n<div class=\"mejs-volume-total\">\n<div class=\"mejs-volume-current\" style=\"bottom: 0px; height: 100%;\"><\/div>\n<div class=\"mejs-volume-handle\" style=\"bottom: 100%; margin-bottom: -3px;\"><\/div>\n<\/div>\n<p><\/a><\/div>\n<div class=\"mejs-button mejs-fullscreen-button\"><button type=\"button\" aria-controls=\"mep_0\" title=\"Fullscreen\" aria-label=\"Fullscreen\" tabindex=\"0\"><\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div dir=\"ltr\" style=\"text-align: left\">\n<h3><span dir=\"auto\" style=\"vertical-align: inherit\">Installation Guide<\/span><\/h3>\n<p><span dir=\"auto\" style=\"vertical-align: inherit\">After Extract, view with your favorite player.<\/span><\/p>\n<p><span dir=\"auto\" style=\"vertical-align: inherit\">Subtitles: English<\/span><\/p>\n<p><span dir=\"auto\" style=\"vertical-align: inherit\">Quality: 720p<\/span><\/p>\n<\/div>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">Download link<\/span><\/h3>\n<h4><strong>Downloadly<\/strong><\/h4>\n<p dir=\"ltr\" style=\"text-align: left\"><a href=\"https:\/\/dl4.downloadly.ir\/Files\/Elearning\/Oreilly_Generative_AI_for_Customer_Service_Professionals_2025-8_Downloadly.ir.rar?nocache=1786172222\"><span dir=\"auto\" style=\"vertical-align: inherit\">Download Course \u2013 483 MB<\/span><\/a><\/p>\n<h4><strong>Rapidgator<\/strong><\/h4>\n<p dir=\"ltr\" style=\"text-align: left\"><a href=\"https:\/\/rapidgator.net\/file\/3c9b9be49076fe98a46af777e68d8e8d\/Oreilly_Generative_AI_for_Customer_Service_Professionals_2025-8_Downloadly.ir.rar.html\" target=\"_blank\" rel=\"noopener\"><span dir=\"auto\" style=\"vertical-align: inherit\">Download Course \u2013 483 MB<\/span><\/a><\/p>\n<h5 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">File(s) password: www.downloadly.ir<\/span><\/h5>\n<h3 dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">File size<\/span><\/h3>\n<p dir=\"ltr\" style=\"text-align: left\"><span dir=\"auto\" style=\"vertical-align: inherit\">483 MB<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Description Generative AI for Customer Service Professionals. This course is a practical guide for customer service professionals to use generative AI in their <\/p>\n","protected":false},"author":1,"template":"","dgi_category":[10458],"dgi_tag":[101822,101823,101824,101825,101826,101827],"class_list":["post-12329","digital_item","type-digital_item","status-publish","has-post-thumbnail","hentry","dgi_category-video-tutorials","dgi_tag-course-generative-ai-for-customer-service-professionals","dgi_tag-di-le","dgi_tag-download-course-generative-ai-for-customer-service-professionals","dgi_tag-download-generative-ai-for-customer-service-professionals","dgi_tag-free-download-generative-ai-for-customer-service-professionals","dgi_tag-free-generative-ai-for-customer-service-professionals"],"_links":{"self":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item\/12329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item"}],"about":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/types\/digital_item"}],"author":[{"embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/digital_item\/12329\/revisions"}],"wp:attachment":[{"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/media?parent=12329"}],"wp:term":[{"taxonomy":"dgi_category","embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/dgi_category?post=12329"},{"taxonomy":"dgi_tag","embeddable":true,"href":"https:\/\/nokobox.com\/index.php\/wp-json\/wp\/v2\/dgi_tag?post=12329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}