Description
Generative AI for Customer Service Professionals. This course is a practical guide for customer service professionals to use generative AI in their daily work. Artificial intelligence is transforming the way we work, and this course aims to bridge the gap between technical knowledge and practical application, teaching customer service representatives the necessary skills. The course content focuses on increasing productivity, improving customer engagement, and optimizing processes without the need for a technical background. The training approach is presented in a step-by-step manner with concrete examples of commands, workflows, and outputs to enable a practical understanding of the tools. The lessons are designed in a modular and interactive way so that participants can follow the exercises and implement the techniques in their workplace right away. Using clear illustrations, simple instructions, and an emphasis on practical cases, this course ensures not only the transfer of concepts, but also the confidence to use AI tools in real-world situations. Examples of syntax engineering in large language models such as ChatGPT, Gemini, and Cloud are also presented.
What you will learn
- Use AI for summarization: You gain the ability to summarize long texts and conversations with AI.
- Data Analysis: You will learn how to use artificial intelligence to analyze customer feedback trends or extract insights from survey data.
- Creative writing: You can produce personalized responses, engaging content for social media, or custom email templates.
- Training support: You will learn how to create test scenarios or scripts to improve the skills of new team members.
- Managing Sensitive Conversations with Artificial Intelligence: You will learn the necessary strategies for managing sensitive conversations with the help of artificial intelligence.
- Increase collaboration and efficiency: You will gain skills to improve team collaboration and efficiency using AI tools.
- Ensuring ethical and responsible use: You understand the principles of ethical and responsible use of artificial intelligence.
This course is suitable for people who:
- Customer service representatives: Professionals who handle customer requests, complaints, and questions via email, chat, or social media.
- Service Desk Agents: Individuals who provide IT or technical support to customers or internal employees.
- Frontline Workers: Employees in retail, hospitality, healthcare, or other customer-facing roles who interact face-to-face with customers.
- Call Center Representatives: Representatives who handle a high volume of customer calls for questions, support, or sales.
- Support Specialists: Team members who help customers with specific product or service concerns.
Course details
- Publisher: Oreilly
- Instructor: Di Le
- Education level: Intermediate
- Training duration: 1 hour and 50 minutes
Course headings
Images of the Generative AI for Customer Service Professionals course
Sample course video
Installation Guide
After Extract, view with your favorite player.
Subtitles: English
Quality: 720p
Download link
Downloadly
Rapidgator
File(s) password: www.downloadly.ir
File size
483 MB
