Description
Computer Services Management addresses computer services management (formerly known as IT service management or ITSM), a subject that focuses on delivering IT services in line with customer needs and consistently under service-level agreements (SLAs). It examines key issues facing today’s senior business and IT executives, such as strategic IT planning, aligning IT and business objectives, and implementing continuous improvement.
This edition helps IT service managers structure IT organizations, formally assess IT hardware, software, and services, plan for disaster recovery, and manage IT projects. The book supports frameworks and standards such as ITIL to ensure that services deliver value to customers and that IT resources are used efficiently and effectively.
Book Features
- Covering key concepts of Information Technology Service Management (ITSM) and aligning IT with business objectives.
- Description of the duties and responsibilities of the IT Service Manager in various departments.
- Review of standard principles, frameworks, and processes such as the ITIL framework.
- Teach important operations management concepts such as facilities management, software/hardware assessment, disaster recovery, and project management.
- Familiarity with legal issues, quality standards, and health and safety considerations related to computer services.
Book specifications
- Publisher: 3G E-learning
- Instructor: 3G E-learning
- Number of pages: 348
- Number of chapters: 7
- Format: PDF
Headlines
- Introduction to services
- Service management
- Computer organization and business processes
- Customer liaison
- Capacity planning
- Availability management
- Contracting and procurement
Pictures
User Guide
Extract the file and run it with the appropriate software.
Download link
Download 3G E-learning – Computer Services Management 2023
File(s) password: www.downloadly.ir
File size
24 MB
