Oreilly – Cisco Certified Support Technician (CCST) IT Support – 100-140 – Pearson Cert Prep (Video) 2025-7

Updated August 10, 2026 4.5 GB

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Description

Cisco Certified Support Technician (CCST) IT Support – 100-140 – Pearson Cert Prep (Video). This video course is a comprehensive guide to preparing for the Cisco Certified Support Technician (CCST) IT Support exam (code 100-140) offered by Pearson. In today’s technology-driven business environment, organizations need professionals who can quickly diagnose problems, communicate effectively with users, and maintain critical systems. This course, taught by Cisco expert Jason Golly, provides the theoretical knowledge and practical exercises needed to meet these challenges. The audience for this course is those looking for a structured training path to earn the CCST certification and does not even require any prior IT background, as the training starts from the basics and gradually covers all the skills necessary to succeed on the exam. Course content includes learning the fundamentals of communicating confidently and empathetically with customers, accurately documenting incidents and solutions, performing root cause analysis to provide a solution at the earliest opportunity, and troubleshooting common hardware, software, and network issues such as cabling issues, operating system configuration, LAN and wireless connectivity, and troubleshooting Internet services and pipelines in modern work environments. At the end of this course, participants will be fully prepared to take the CCST IT Support certification exam.

What you will learn

Technical Troubleshooting and Time Management: Participants learn how to quickly identify and resolve common hardware, software, and connectivity issues.
Customer-centric communication: Learn how to turn unhappy users into satisfied customers by actively listening and using clear language.
Professional Documentation: Be able to create concise tickets, knowledge base articles, and reports that keep teams up to date.
Understanding Help-Desk Workflow: Become familiar with Help-Desk workflows, ticketing systems, and service metrics.
Systems Troubleshooting and Support: Learn how to identify, manage, and maintain common business hardware; troubleshoot wired, wireless, and remote access connectivity issues; and support Windows, macOS, mobile operating systems, and core business applications.
Security: Security best practices employ threat awareness and early risk mitigation.

This course is suitable for people who:

IT Aspirants: People looking for an entry-level support role.
Career changers: Those looking for a fast track into the tech world.
Students: High school students, college students, or technical programs that require industry credentials.
Anyone seeking the CCST IT Support certification: Those who want a structured path to earning this certification.